Warranty

Workmanship Guarantee

Photonics Automation Specialties, LLC (the “Company”) guarantees the workmanship of its products for one (1) year from the date of delivery, for customers within the United States. This warranty covers any defects in materials or assembly workmanship under normal use, excluding routine maintenance items identified in the proposal. If a covered workmanship issue is identified within this period, we will repair the defect or replace the defective item at no charge to the customer. Warranty service includes on-site support for installation and repairs to ensure the equipment operates as specified, without additional cost to the customer.

Component Coverage

For individual commercial off-the-shelf components included with our products (such as power supplies, function generators, etc.), coverage is provided only by the original manufacturer’s warranty. Photonics Automation Specialties, LLC will assist customers in making claims under those manufacturer warranties, but assumes no liability beyond the manufacturer’s terms. (In other words, third-party parts are subject to their own warranty conditions as set by their manufacturers.)

Liability Limitation

Photonics Automation Specialties, LLC is not responsible for damage to customer devices.

Our liability is limited to the repair or replacement of defective workmanship under this warranty. We disclaim liability for consequential, incidental, or special damages.

Warranty Claims

Warranty claims must be made within the warranty period. Customers should provide description of the issue and relevant supporting information (photos, logs, etc.). Once a warranty claim is received, we will review the details and may request additional information or troubleshooting cooperation to identify the problem.

Governing Law

This Limited Warranty is governed by the laws of the State of Arizona, USA. It applies to products sold and used domestically (within the United States).